Now that is what I call great customer service
Well, you may have seen my previous post where I am talking about phones. This is going to be another post about phones. In particular, my experience with Virgin Mobile and upgrading early. So, as I said in the previous post, my phone is diabolical. For a phone to require a restart three times within two hours is just shambolic. I mean, come on... do you want your customers to be loyal and buy another phone off you in the future? Well, the good news is that I won't have to deal with this shambolic phone for much longer. Why? Virgin's amazing customer service. So, we rang up Virgin because, as you may have read in the previous post, I cannot afford to buy a new sim free phone. The phone I wanted was (and still is, at the time of posting) on Virgin as part of a £19 contract. Now, the contract didn't suit me so I chose to upgrade to the £22 contract - which includes more data. Now, this had to be done on the phone as Virgin do not offer the facility to upgrade early on the...